Bill P.

We would like to thank tou for the prompt and efficient installation of the woodstove that you recerntly installed in our home on Oneida Lake. We visted several dealers and failed to have anyone display the customer service that your company did. The customer service you was outstanding. We appreciate being notified that we would be entitled to a discount on this particular model of stove, scheduling prompt service for installation and letting us know that the distance you had to travel to install the stove was no problem.> We thoroughly enjoy the stove especially in light of the fact that this season has proved to be very cold and blustery here on the lake. Again, thank you for your professional service.

Date: October 2012


Carl & Thelma C.

In September, we had a Harman p-43 Pellet Stove installed which is way I am writing this letter. Our shopping experience started when my wife and I visited your store and the Customer service provided was excellent. The guy was very knowledgeable and professional answering all our questions and was the deciding factor in purchasing our new stove. Our great experience carried on as the new stove was installed. I want to thank your guys for the most professional installation to include the operational explanation of the stove. These two associates should be commended for their attention to detail and professional work ethics, not to mention their great attitudes. I am sure we will enjoy this new pellet stove during the upcoming cold winter. Again, thank you for your outstanding Customer experience. Just a note; 20 years ago my wife and I purchased a Regency wood stove from Herkimer Home & Leisure... the in store buying experience through the installation, again was excellent. Thank you, very satisfied customers

Date: October 2012


Helen E.

Jim was here yesterday to clean my fireplace. He's the best---and a real "gem"> He worked for 2 hours and surely left "no stone" unturned. My 1995 fireplace looks brand new and burns better than ever!!>Jim was concerned about some rust which he spotted; then pulled the whole fireplace out to check for any damage. I had heard some water dripping from time to time before I had the chimney repointed----All was ok...I will keep a watch on that...that man deserves a raise!

Date: January 2009


Connie M.

WOW! Thank you for such great service. My new Hearthstone stove was installed SO professionally. We've HAD other companies. I am very impressed with your work!

Date: February 2013


Jeffrey B.

I want to thank you and your employees for the great experience I had purchasing and installing my Hitzer coal fireplace insert. Although I got a little nervous towards the end that my stove might be delayed due to the demand, I ended up wih a great stove that was installed correctly and looks great in my home. Your guys dis an excellent installation job. They were professional, thorough, and answered all my questions completely. They are a credit to your company, and nice guys to boot! I plan on recommending Herkimer Home & Leisure to everyone I know when they ask me about my stove. My family will be warm this winter, and I look forward to saving a lot of money on heating oil costs. Thank you for helping me to accomplish this.

Date: January 2013

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